RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, there is a 10% of purchase price restocking fee up to 28 days. After 28 days unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

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Non-returnable items:
* Gift cards
* Some health and  care items.

*Haynets that have been chewed.

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To complete your return, we require a receipt or proof of purchase.

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Please do not send your purchase back to the manufacturer.

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There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.

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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hooftotail.com.

 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges 
We only replace items if they are defective or damaged.  

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.